SERVICE LEVEL AGREEMENT (SLA)

FOX ITS LIMITED targets 99.9% monthly uptime.

Customers experiencing qualifying downtime may request account credits.

Credits:

  • Are issued solely as service credits
  • Are not cash refundable
  • Must be requested within 7 days

The SLA excludes:

  • Maintenance windows
  • DDoS attacks
  • Upstream outages
  • Customer-caused disruptions
  • Force majeure events